Unified Case Management
The full FOIA lifecycle, eDiscovery, & redaction in one.
Workflow Automations
Eliminate manual tasks with automated background triggers.
Custom Workflows
Design flexible workflows tailored to your agency’s needs.
Request Refining Assistant
AI that helps citizens perfect requests before submission.
Released Records Search
An online library for browsing previously released records.
Collaborative Redactions
Redact text with multiple peers in real time.
Centralized Communications
Tie message history directly to case files to prevent data loss.
Public Portal
A secure online portal for citizens to submit and track requests.
Custom Forms
Intuitive, paperless, and guided digital intake forms.
Federal-Grade Security
Government-grade security controls to protect data.
Why Agencies Choose ICM
The modern alternative to rigid, legacy platforms. Built for the speed of modern government infrastructure.
Built for Zero-Trust Environments
Protect sensitive agency data with security built on Zero-Trust Architecture.
Modern, Unbroken Workflows
Cloud-native infrastructure keeps critical workflows fast, reliable, and connected.
Frictionless Legacy Migration
Migrate complex legacy data into Irys seamlessly in as little as 6 weeks.
Stop switching between systems
Every case. One place.
From intake to release, manage every FOIA request in one connected platform. Less context switching. More work getting done.
Automate the repetitive
Work that works for you.
Spend less time managing processes and more time reviewing what matters. Flexible automation adapts to your agency, not the other way around.
Better for requesters. Better for reviewers.
Built for public records.
Modern tools for citizens. Enterprise-grade tools for agencies. Everyone moves faster.
Collaborative Redactions
Redact together, approve with confidence.
Modern redaction is a team effort. Work in the same document, leave feedback, and approve changes together without emailing files back and forth.
Customers + Partners
Trusted in IT & Cyber expertise for 44 years. We enable the DoD and all branches of service to maintain peak readiness and deliver mission results through proven technical expertise, operational support, and cybersecurity strength.
ARCADIS
City of San Antonio
State of Florida
State of New Jersey
Nantucket
United States Air Force
Copper River
Lockheed Martin
Booz Allen Hamilton
Abacus Technologies
Leidos
Northrop Grumman
ARCADIS
City of San Antonio
State of Florida
State of New Jersey
Nantucket
United States Air Force
Copper River
Lockheed Martin
Booz Allen Hamilton
Abacus Technologies
Leidos
Northrop Grumman
Questions? Answers.
Can we evaluate the system or run a pilot prior to purchase?
Can we evaluate the system or run a pilot prior to purchase?
Yes. Unlike legacy systems that require extensive discovery calls just to see a mockup, we offer a dedicated Evaluation Sandbox. Qualified agencies can access a pre-configured instance of the platform to test intake, redaction workflows, and dashboard reporting against their specific agency requirements before any financial commitment.
How long does a typical implementation take?
How long does a typical implementation take?
Most agencies are live within weeks, not quarters. Standard deployments follow a fixed onboarding plan covering configuration, data migration, and user training; complex legacy migrations are typically completed in as little as six weeks.
What kind of user onboarding and training is available?
What kind of user onboarding and training is available?
Every deployment includes role-based training for administrators, reviewers, and requesters, plus a library of self-serve guides and recorded sessions. Ongoing support and refresher training are included for the life of the subscription.
How does the system handle complex redactions and high-volume document reviews?
How does the system handle complex redactions and high-volume document reviews?
ICM combines AI-assisted detection with collaborative, multi-reviewer redaction and a complete audit trail. Large productions can be batched, assigned, and tracked to completion without leaving the case.
Can non-system users participate in the case workflow?
Can non-system users participate in the case workflow?
Yes. External stakeholders can be invited to specific documents or review steps through the collaboration portal without needing a full platform license, and every action stays logged against the record.
What is the platform’s security and compliance baseline?
What is the platform’s security and compliance baseline?
ICM is built to a Zero Trust-aligned architecture with encryption in transit and at rest, granular role-based permissions, and immutable audit logging. It is designed to support Continuous Authority to Operate (cATO) through automated control evidence.
How does the architecture align with Federal Zero Trust mandates?
How does the architecture align with Federal Zero Trust mandates?
Identity, device, network, application, and data controls are enforced at every layer, mapped to the Federal Zero Trust Strategy pillars. Access is verified per request rather than per session.
How is the solution licensed?
How is the solution licensed?
ICM is licensed as an annual subscription scoped to your agency’s user count and modules. Product updates, maintenance, and standard support are included.
Are product updates, maintenance, and support included?
Are product updates, maintenance, and support included?
Yes. All subscribers receive continuous product updates, platform maintenance, and standard support at no additional cost for the term of the subscription.
What contract vehicles are available for purchase?
What contract vehicles are available for purchase?
ICM is available through NASA SEWP V/VI and other common federal and state vehicles. Contact us for the current vehicle list and your agency’s fastest path to award.
Book Your Personalized Demo
See how ICM helps public agencies manage cases, automate workflows, collaborate securely, and stay compliant.
In your demo, we’ll cover:
- Manage cases, records, and documents from one secure workspace
- Automate reviews, approvals, and agency workflows
- Collaborate across teams with complete audit trails
- Reduce manual work with AI-powered document processing
- Explore deployment, security, and compliance options